Support

The fastest way to reach the person who makes Midway is from inside the app: Settings → Report a problem. It sends straight to them, and it comes with the app version and device attached so a bug can actually be reproduced.

Something on the map is in the wrong place

Say which thing and roughly where it should be — “the ATM by the Grandstand is on the wrong side of the building” is plenty. Map corrections can be published without an app update, so a good report can be fixed the same day.

An event is missing or wrong

The schedule is built from the fair’s own listings and rebuilt when they change. If the fair’s site and Midway disagree, the fair is right — but tell us anyway, because it usually means something upstream moved.

Everything is empty, or the map will not load

Midway keeps its catalog inside the app, so it should work with no signal. If it comes up blank, force-quit and reopen it first. If that does not fix it, send a message and say what you saw.